Backups we've actually tested
Nearly every business we look at believes it has backups. A lot of them have backups that stopped working months ago, or cover less than they think.
It's almost always one of three things
1. It stopped, and nobody noticed
A drive filled up or a password expired, and it's been failing every night since. The warning emails go to someone who left. This is by far the most common one.
2. It misses things
The main server is covered but the accounting database isn't, because it was added two years later. Or email was never included at all.
3. Nobody ever restored from it
An untested backup is a guess. We've seen restores that technically worked but took eleven hours - when the business could survive two.
Two questions we'll ask you
They sound simple. Most businesses have never actually answered them, and they decide how your backup should be built.
- How much work could you afford to lose? If backups run at 11pm and the server dies at 4pm, you've lost the day. For some businesses that's annoying. For a pharmacy, it isn't.
- How long could you be down? Four hours and three days are completely different events. They also cost different amounts to prepare for.
Ransomware changes the rules
Modern ransomware destroys your backups first, because that's what forces you to pay. If yours sit on the same network with the same password, assume they're part of the attack - so we keep copies somewhere an attacker can't reach.
The short version
- What you get
- Backups run, checked daily and tested - not left to chance
- Software
- Cove Data Protection, fully managed by us
- Covers
- Servers, computers and your Microsoft 365 email and files
- If it fails
- It becomes a ticket the same day, with a person on it
Common questions
How often do you check it actually works?
Backups are reviewed daily and test restores are scheduled, with results written down - including how long recovery took. That number is usually the eye-opener.
Do we need to back up Microsoft 365?
Yes. Microsoft keeps the service running, but they don't protect you from your own deletions. Past their retention window, it's gone.
How fast could we be running again?
Typically hours to restore a failed server onto replacement hardware. Getting it down to minutes is possible but costs more, and we'll tell you honestly what each option buys you.
What's the difference between backup and disaster recovery?
Backup is a copy of your files. Disaster recovery is the plan for getting the business running again - what comes back first, who does what, and how long it takes.
Find out what's actually wrong - before you commit to anything.
A free IT check-up gives you a written picture of your computers, network, backups and security. No obligation, and it's yours to keep even if you never hire us.
Not ready? See how pricing works or read the FAQ.